All orders are subject to the following conditions.

1. Payment strictly within 30 Days for trade accounts. Credit card accounts will be charged upon dispatch of goods. Other account types may be available on request.

2. VAT is chargeable where applicable

3. All orders are subject to a minimum shipping charge

4. Returns policy can be found by clicking this link.

5. IHS reserves the right to charge interest on late payment at 3% above the current Natwest base lending rate and to recover from the Customer or Subscriber all costs incurred in securing payment of monies due.

6. Claims for non-receipt of goods must be made in writing or by email within 10 working days of the invoice date.

7. Copyright within goods belongs to the original supplier of the goods and no goods may be copied or reproduced without the copyright owner’s permission.

8. Demonstration copies supplied on the condition that, unless they are returned within 15 days of receipt by the Customer, they will be invoiced for their full value.

9. Quotations/pro-forma invoices are valid for 30 days unless otherwise stated on the document.

10. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

11. Despite our best efforts, a small number of the products in our catalogue are mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

12. We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. IHS are based and operate from:

Willoughby Road
Bracknell
Berkshire
RG12 8DW
England

VAT number is: GB 335223092
Company Registration number is: 1521874